Link
Description
Sapling is an AI messaging assistant for customer-facing teams that helps them respond more quickly to inquiries. Sapling Suggest™ retrieves relevant responses from a team response bank and allows agents to quickly click on suggested responses in real time. Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms so agents can compose replies more quickly. Sapling’s features also catch 60% more language quality issues than other spelling and grammar checkers, helping teams ensure professional and consistent communication. Sapling’s snippet library makes it easy to distribute knowledge, and text expansion shortcuts/macros allow for quick insertion of common responses. The AI assistant helps customer-facing teams increase their efficiency and customer satisfaction by reducing repetitive messaging tasks and providing faster, higher-quality responses. Sapling provides the efficiency benefits of a chatbot without the deadends.
Key features
- Respond to more customers
- Reduced respond handle time
- Improved grammar and language quality
- Knowledge distribution
- Increase customer satisfaction
Pricing
- Free: 20 snippets
- Pro: 25 $/month – unlimited snippets
- Enterprise: contact for pricing – all included, self hosting possible
Video
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